Staff Reference (MSC): Raptor Flag Management

Background

As the Y, we have a mandate to protect the thousands of kids in our facilities. Part of how we do this is through an embedded screening feature in our member database that continually scans member, guest, and program participant names against the National Sex Offender Registry. Sometimes this “flags” a new enrollment, and sometimes it “flags” an existing member… Raptor screens the entire Daxko database every 27 days, so sometimes new matches are flagged.

   New Enrollment Flag                       Account Alert (blocks access)

Sample Script & Talking Points

“Looks like we are going to have an extra step in your enrollment process here – your name was flagged to review as a part of our automated safety screening system. 

So let me just briefly explain that: 

In order to ensure the safety of the thousands of kids we serve, the Y has an automated screening system that proactively looks for potential matches with the National Sex Offender Registry. 

Matches are based on things like similar name spelling, date of birth, or other contact info. Usually, these aren’t true matches, but from a safety perspective, we do have an obligation to review them before we can proceed with your enrollment.

So let’s go ahead and make sure your account is fully updated, and then we’ll need to pause on the rest of your account set-up until you can stop by the Y and have a photo added. 

Once that photo is updated on your account, our leadership staff can quickly verify that you are not a true match with the individual on the registry, and the team can complete the rest of your enrollment. Do you have time to get over there today?”

Next Steps:

• Add note to account that you paused enrollment due to SRO match and directed the individual to come in for a photo to clear it. 

• Alert local MED to look for the individual coming in for a photo.

• If you come upon an SRO match alert that DOES have a photo added, alert Caroline or Gerald - we can both review and clear matches.